Government Training
Government online training programs for federal, state, and municipal/city employees.Categories
Overview
The following programs aim to provide a thorough orientation for new federal, state and city government employees and as a valuable refresher training for experienced employees. By investing in continuous education, government agencies ensure a skilled and informed workforce capable of navigating the complexities of public service and contributing effectively to organizational goals.
Trainings Included
Customer Service
This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members.
Dealing With Difficult Citizens
This video follows five difficult situations government staff members have faced in the past from the beginning of the incident to its successful conclusion, and includes explanations of how to assess the situation, how to position yourself, how to interact with the other person and how to slowly take control of the situation.
Preventing Accidents
In this program, new employees are learning what every government employee must do to prevent work-related injuries and experienced employees judge if they have been doing their part to maintain those safety standards.
Government Ethics
This video examines the ethical principles common to all government codes of ethics. Through realistic situations, new employees learn the ethical practices expected of them and experienced employees are questioned about how well they are still meeting those expectations.
Professional Conduct
Citizens expect their government agencies to be run efficiently and professionally. In this video new employees see what it takes to be a professional staff member, and experienced employees are asked questions to see if they are still the professional they think they are.