Government Training

Government online training programs for federal, state, and municipal/city employees.

Overview

The following programs aim to provide a thorough orientation for new federal, state and city government employees and as a valuable refresher training for experienced employees. By investing in continuous education, government agencies ensure a skilled and informed workforce capable of navigating the complexities of public service and contributing effectively to organizational goals.

Number of Videos: 5

Total $0.00
Price Per Employee: $10.25

Trainings Included

Customer Service

This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members.


Duration 12 min 13 sec

Dealing With Difficult Citizens

This video follows five difficult situations government staff members have faced in the past from the beginning of the incident to its successful conclusion, and includes explanations of how to assess the situation, how to position yourself, how to interact with the other person and how to slowly take control of the situation.


Duration 10 min 15 sec

Preventing Accidents

In this program, new employees are learning what every government employee must do to prevent work-related injuries and experienced employees judge if they have been doing their part to maintain those safety standards.


Duration 10 min 24 sec

Government Ethics

This video examines the ethical principles common to all government codes of ethics. Through realistic situations, new employees learn the ethical practices expected of them and experienced employees are questioned about how well they are still meeting those expectations.


Duration 11 min 12 sec

Professional Conduct

Citizens expect their government agencies to be run efficiently and professionally. In this video new employees see what it takes to be a professional staff member, and experienced employees are asked questions to see if they are still the professional they think they are.


Duration 11 min 29 sec
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