Municipal Government Training
Government online training programs for municipal/city employees.Categories
Overview
The following programs are the result of a nationwide study of municipal orientation practices. Produced in cooperation with seven different cities, they provide the first ever realistic audio-visual orientation training of benefit to all cities from the largest to the smallest. This series is similar to the Government Employee series, but was designed just for cities and just for new employee orientation, not refresher training.
Trainings Included
Customer Service
This video shows what is takes for municipal employees to provide good customer service to the public and to fellow staff members.
Dealing With Difficult Citizens
This video follows five difficult situations municipal staff members have faced in the past from the beginning of the incident to its successful conclusion, and includes explanations of how to assess the situation, how to position yourself, how to interact with the other person and how to slowly take control of the situation.
Preventing Accidents
In this program, new employees are learning what every municipal employee must do to prevent work-related injuries and experienced employees judge if they have been doing their part to maintain those safety standards.
Municipal Ethics
This video examines the ethical principles common to all municipal codes of ethics. Through realistic situations, new employees learn the ethical practices expected of them and experienced employees are questioned about how well they are still meeting those expectations.
Standards of Conduct
Citizens expect their municipal agencies to be run efficiently and professionally. In this video new employees see what it takes to be a professional staff member, and experienced employees are asked questions to see if they are still the professional they think they are.
